Frequently Asked Questions
Everything you need to know about your Uncommon James experience.
What materials are used in your jewelry?
Our jewelry is primarily crafted from high-quality materials such as 14k gold-plated brass, sterling silver, and stainless steel. Each product page provides specific details regarding the materials used for that individual piece.
How should I care for my Uncommon James pieces?
To maintain the luster of your jewelry, avoid contact with water, perfumes, lotions, and harsh chemicals. We recommend storing your pieces in their original pouch and cleaning them gently with a soft, dry microfiber cloth.
What is your return policy?
We offer returns on most items within 30 days of the delivery date, provided they are in their original, unworn condition with tags attached. Please note that earrings and final sale items are non-returnable for hygienic and clearance reasons.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. Once your order has shipped, you will receive a confirmation email with tracking information to monitor your delivery status.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination and the weight of the package. Customs fees and duties are the responsibility of the customer.
Can I modify or cancel my order after it has been placed?
Our team works quickly to process orders, so we are unable to guarantee changes or cancellations once an order is submitted. Please contact our customer support team immediately, and we will do our best to assist you if the order hasn't reached the fulfillment stage.